Frequently Asked Questions
Everything You Need to Know
We're here to make your shopping experience effortless. Below you'll find answers to our most frequently asked questions about our collections, custom tailoring, sizing, shipping, and returns.
If you need further assistance, our team is always happy to help.
Orders & Products
Are your pieces ready to ship?
We offer both Ready-to-Ship and Made-to-Order collections. Each product page clearly states its availability.
- Ready-to-Ship items are dispatched quickly after your order is confirmed.
- Made-to-Order pieces are handcrafted especially for you and require additional production time.
What fabrics do you use?
Every Gharza Couture design is created using carefully selected premium fabrics, including:
- Premium Linen Blend
- Pure Linen
- Premium Cotton
- Butter Crepe
- Crepe Satin
- Velvet Satin
- Jacquard Silk
- Silk Blend
- Chiffon
Each product page specifies the fabric used.
Do you offer custom tailoring?
Yes.
Our experienced artisans can tailor your garment to your exact measurements for a more refined and personalized fit.
Simply contact us before placing your order.
Can I request a custom design?
Yes.
We welcome selected custom design requests depending on fabric availability and production capacity. Please contact our team to discuss your ideas before ordering.
Sizing
How do I choose the correct size?
Please refer to our Size Guide available on every product page.
If you're unsure, simply contact us with:
- Height
- Bust
- Waist
- Hip
We'll happily recommend the best size.
What if I'm between sizes?
We generally recommend selecting the larger size for a more comfortable fit.
For made-to-order pieces, we can tailor the garment to your measurements.
Shipping
Where do you ship?
We proudly deliver worldwide, including:
- United Arab Emirates
- GCC Countries
- Europe
- International Destinations
Shipping rates are calculated according to your destination.
How long does shipping take?
Processing Time
- Plain Designs: 2–3 business days
- Hand Embellished & Embroidered Designs: 5–10 business days
Delivery After Dispatch
- UAE: 2–3 business days
- GCC: 5–8 business days
- International: Delivery time varies depending on destination.
Can I track my order?
Absolutely.
Once your order has been shipped, you'll receive a confirmation email with your tracking information.
Returns & Exchanges
What is your return policy?
Eligible items may be returned within 7 days of delivery provided they are:
- Unworn
- Unwashed
- In original condition
- With original tags and packaging
Please refer to our Return & Refund Policy for complete details.
Can I return a custom-made garment?
No.
As every customized or made-to-order garment is crafted specifically for you, these items cannot be returned or exchanged unless there is a manufacturing defect.
Can I exchange my order?
Yes.
Exchanges are available for eligible items, subject to stock availability.
Please contact us before sending your item back.
Payments
Which payment methods do you accept?
We accept secure online payments through the payment methods available during checkout.
Available options may vary depending on your country.
Contact Us
Need more help?
Our Customer Care team is always happy to assist you.
📍 Showroom & Workshop
1st Floor, Jumeirah Centre, Shop No. 26
Dubai, United Arab Emirates
📞 +971 50 652 2552