At Gharza Couture, every garment is carefully prepared, inspected, and packaged before dispatch. Many of our pieces are made to order, custom tailored, embroidered, embellished, or hand-finished with careful attention to detail.

Please review your order details, size, measurements, colour selection, customization requests, and shipping information carefully before completing your purchase.

Returns, Refunds & Exchanges

Due to the nature of our products and services, we do not accept returns, refunds, or exchanges for change of mind, incorrect size selection, colour preference, or other customer preference reasons.

This policy applies to products purchased through our website or boutique, including:

• Jalabiyas

• Dresses

• Kaftans

• Abayas

• Travel wear and co-ord sets

• Essential layers

• Scarves

• Made-to-order items

• Customized items

• Custom tailoring

• Alteration services

• Hand embroidery and hand embellishment

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or incorrect due to an error on Gharza Couture's side, please contact us within 48 hours of receiving your order.

When contacting us, please provide:

• Your order number

• Your full name

• Clear photos or videos showing the issue

• A brief description of the problem

Our team will review the issue and confirm the appropriate resolution.

If the issue is reported within 48 hours and is confirmed to be the responsibility of Gharza Couture, we will cover both the return shipping cost and the redelivery shipping cost for the corrected or replacement item.

Depending on the nature of the issue, the resolution may include a repair, alteration, correction, replacement, or another appropriate solution.

48-Hour Reporting Requirement

Any damage, defect, or incorrect item must be reported to Gharza Couture within 48 hours of delivery for Gharza Couture to cover the applicable return and redelivery shipping costs.

If you contact us after the 48-hour reporting period, Gharza Couture will not cover the return shipping or redelivery costs. Any applicable shipping costs will be the responsibility of the customer.

Reporting an issue after 48 hours does not automatically guarantee that a return, replacement, alteration, or other request will be accepted. Each request will be reviewed individually.

Sizing & Customer-Provided Measurements

Customers are responsible for selecting the correct size and providing accurate measurements when required.

Please review our size guide and all measurements carefully before placing your order.

If an alteration is requested because of:

• Incorrect size selection by the customer

• Incorrect measurements provided by the customer

• A change in the customer's preferred fit

• A change of mind or personal preference

the customer will be responsible for any applicable alteration charges, return shipping costs, and redelivery shipping costs.

All alteration requests are subject to assessment and approval by Gharza Couture.

Customized & Made-to-Order Items

Customized, made-to-measure, altered, embroidered, embellished, and specially made items are prepared specifically according to the customer's order requirements.

For this reason, these items cannot be returned, refunded, or exchanged due to change of mind, sizing preference, colour preference, or other customer preference reasons.

If a customized or made-to-order item arrives damaged, defective, or incorrect due to an error on our side, the same 48-hour reporting procedure applies.

Return & Redelivery Shipping Costs

If the issue is caused by Gharza Couture and reported within 48 hours:
Gharza Couture will cover the return shipping cost and the redelivery shipping cost for the corrected or replacement item.

If the issue is related to customer-provided measurements, incorrect size selection, or customer preference:
The customer is responsible for the return shipping cost, redelivery shipping cost, and any applicable alteration charges.

If a damage, defect, or incorrect item is reported after 48 hours:
Gharza Couture will not cover the return shipping or redelivery shipping costs.

Return Authorization

Please do not return or send an item to Gharza Couture without contacting us first.

Our team must review your request and provide return instructions before an item is sent back.

Items returned without prior approval may not be accepted.

Condition of Returned Items

Where a return has been authorized, the item should be returned in its original condition and, where applicable, with its original packaging and tags.

Items should not be worn, washed, altered, damaged after delivery, or used beyond what is reasonably necessary to identify the reported issue.

Order Inspection

We strongly recommend inspecting your order as soon as it is delivered.

Please check the item, size, condition, and order details promptly so that any damage, defect, or incorrect item can be reported within the required 48-hour period.

Cancellations

Because many Gharza Couture pieces are prepared or made specifically for each order, cancellation requests are subject to review.

If production, customization, embroidery, embellishment, alteration, or preparation of the order has already started, cancellation may not be possible.

Please contact us as soon as possible if you need assistance with an order.

Contact Us

For return, alteration, damaged-item, or order enquiries, please contact Gharza Couture:

Email: gharza.workshop@gmail.com
WhatsApp: +971 50 652 2552

Please include your order number and details of your concern so our team can assist you efficiently.