Our Commitment to Quality

At Gharza Couture, every garment is thoughtfully crafted with exceptional attention to detail. Many of our pieces are made to order, custom tailored, or hand-finished by skilled artisans to ensure the highest standards of quality and craftsmanship.

As each order is specially prepared for our customers, please review your order, measurements, colour selection, and shipping details carefully before completing your purchase.

Returns & Refunds

At Gharza Couture, we do not offer returns, refunds, or exchanges on any products purchased through our website or boutique.

This policy applies to all products and services, including:

• Jalabiyas
• Dresses
• Kaftans
• Abayas
• Essential Layers
• Scarves
• Custom Tailoring
• Alteration Services
• Hand Embroidery & Hand Embellishment
• Made-to-Order & Customized Items

All sales are considered final.

Damaged or Incorrect Orders

Every order is carefully inspected before it is dispatched. If you receive an item that is:

• Damaged during delivery
• Incorrect
• Affected by a manufacturing defect

Please contact us within 48 hours of receiving your order.

To help us review your request, please provide:

• Your order number
• Clear photographs of the item
• Photos of the packaging (if applicable)

After reviewing your claim, Gharza Couture will determine the most appropriate solution, which may include a repair or replacement where applicable.

Order Cancellations

Orders may only be cancelled before production begins.

Once production has started or your order has been dispatched, cancellations, modifications, refunds, or exchanges cannot be accepted.

Need Assistance?

If you have any questions before placing your order, our Customer Care team will be happy to assist you with sizing, fabrics, product details, and custom tailoring to help you make the right choice before purchasing.

Email: gharza.workshop@gmail.com

Phone: +971 50 652 2552